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It's their story

It's their story
Admin - Tue Jun 05, 2012 @ 09:29PM
Comments: 5

Have you ever been in a situation where no one really cared what you had to say? Exactly. We have too. As a matter of fact, whenever you are in a dispute, this adage is even more pertinent. Say you've done something wrong in a business situation. Like messed up on a job for a customer. Does your customer ever care to hear why you messed up? The answer is clearly no. He wants you to sit there and listen to how he has been wronged and how your big mess up has made his life more difficult.

This is why we liked the blog we recently read on Negotiation Tip # 4 Make it Their Story. The whole concept is that when you are in a negotiation, especially if you've messed up, you really have to make it about the person you've wronged. They don't want to listen to you! You have two ears and one mouth for a reason, so be Silent, Listen, and adhere to Negotiation Tip # 4. Make it their Story! There is nothing like being listened to when you are mad, and there is nothing better than hearing the whole story from the mouth of the person you've wronged. Listen closely, and you might discover exactly what you need to do to fix the problem!

Comments: 5

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