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It's their story

It's their story
Admin - Tue Jun 05, 2012 @ 09:29PM
Comments: 14

Have you ever been in a situation where no one really cared what you had to say? Exactly. We have too. As a matter of fact, whenever you are in a dispute, this adage is even more pertinent. Say you've done something wrong in a business situation. Like messed up on a job for a customer. Does your customer ever care to hear why you messed up? The answer is clearly no. He wants you to sit there and listen to how he has been wronged and how your big mess up has made his life more difficult.

This is why we liked the blog we recently read on Negotiation Tip # 4 Make it Their Story. The whole concept is that when you are in a negotiation, especially if you've messed up, you really have to make it about the person you've wronged. They don't want to listen to you! You have two ears and one mouth for a reason, so be Silent, Listen, and adhere to Negotiation Tip # 4. Make it their Story! There is nothing like being listened to when you are mad, and there is nothing better than hearing the whole story from the mouth of the person you've wronged. Listen closely, and you might discover exactly what you need to do to fix the problem!

Comments: 14


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In some cases you are right, but sometimes this doesn't working. For example, I think that no man can yell at another. And if, for example, will be yelling at me, or insulting me, i won't just sit and listen. It's basic human right, to stop bad behavior toward them. maybe you should read http://community.today.com/parentingteam/post/5-tips-for-writing-great-college-papers to know how to show more than one position in your posts

10. Felix  |  my website   |   Sun Mar 11, 2018 @ 11:56PM

Great advice. It's the thing all the customer service agent meet. There are many kinds of people and many of them are not patient enough, not kind enough, maybe even a jerk. Thank you for sharing the great post.

11. Jeffery M Morgan  |  my website   |   Tue Sep 18, 2018 @ 09:20AM

Exactly! It is our story as customers that they have to fix not a issue of the customer service agent or anyone in the front line. I can really relate to this. Just the other night I have a problem with my internet and I am outrageous about what happened. The woman on the other side talk about policy and everything. Do I care? Would having them lay out their policies fix my internet? God knows NO! So I asked her, would it help me? And she said, NO! So sad they have to be robots to follow the SOPs.

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